thanks for seeing us today. we wanted to talk to you about our daughter rose. she's been crying a lot at home, and, well... rose has been here a month, and still when i drop her off, she cries so much. [telephone rings] hello? oh, hi, honey. no, no. i don't feel like chinese tonight. well, i think i'm just going to have to... i'll just... i'll try and get there soon as i can, and we'll just have to do it together. yeah. ok. all right. see you soon. bye. shoot. uh, about rose. i think she's having problems adjusting to your center. [telephone rings] hendrick: let's review. did you notice how our teacher wasn't really facing the family member? eye contact is essential in face-to-face meetings. did you notice how the teacher barely moved her head during the meeting? nods or affirmative shakes of the head convey that you are really listening. what does it tell the parent when a teacher sits back with her arms folded? this type of body language may communicate that you're feeling defensive. and what did you observe about the teacher's facial expressions? did you not